Kaoru Ishikawa invented the fishbone diagram, which is also known as the cause & effect diagram. Karou Ishikawa is also known for his work in quality management processes and his methods has been adopted by companies globally and is considered to be a pioneer of modern management systems. How do Karou and his work? His work and his diagram is part of the quality health and safety (QHSE) courses that every employee in my company must attend. So, immediately I knew that this tool and diagram would be very useful for corporate training.
The fishbone diagram is used to explore all the potential or real causes that result in a single effect. This makes the diagram invaluable part of the process of determining the root cause of an accident or quality failure. This diagram can be given to the participants in a QHSE class to determine the root cause of an accident and then determine how the accident can be prevented. As the instructor in a QHSE class I would split the class up in groups, give them an accident or quality failure and ask them to use the diagram to determine the root causes. Once they have decided on the root causes they can then figure out what measure should be implemented to prevent this incident from reoccurring.
The fishbone diagram can also be used to for brainstorming and problem solving. Students can be given a problem and asked to solve it using this tool. Their fishbone diagram can be used as part of their final presentation, which would be their solution and how they arrived at it.
The fishbone diagram is a very effective teaching and learning aid within the corporate classroom. The web 2.0 version of the fishbone diagram in its current form would be a great addition to the corporate classroom. However it needs to be updated to look more professional to be used effectively.
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